We are here to help.

Have a question, need help with a transaction, or want to give feedback? Here is how to reach the Lazervault team.

Last updated August 13, 2026

The fastest way to get help is inside the app, where support can see your account context securely. You can also email us any time. We aim to reply within one business day.

Email support

Write to [email protected] from the email on your account so we can help you faster. Please do not include your PIN, password, or one-time codes in any message.

In-app support

Open the app and go to Settings, then Contact support.
Create a ticket and track replies in one place.
Support can securely see the details needed to resolve your request.

Find answers fast

Many questions are answered in our Help Center, covering getting started, security, deposits and withdrawals, transfers, bills, crypto, KYC tiers, and account deletion.

Support hours

Email and in-app support are monitored around the clock. Complex requests that need checks with a partner may take a little longer, and we will keep you updated.

Safety reminder

Lazervault staff will never ask for your PIN, password, or one-time code, and will never ask you to move money to "keep it safe". If someone does, it is a scam. Report it to [email protected].

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