The agreement between you and Lazervault.

By creating an account, tapping "I agree", or using any part of the Services, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy. If you do not agree, you must not use the Services. If you use the Services on behalf of a business, you confirm you are authorised to bind that business to these Terms.

• You must be at least 18 years old and legally able to enter into a binding contract.
• You must provide accurate, current, and complete information and keep it up to date.
• You must not be barred from using financial services under any applicable law, sanctions list, or regulation.
• One person may hold only one personal account unless we expressly permit otherwise.

To comply with Nigerian financial regulations and our partners' requirements, we (and our partners) must verify your identity before you can transact. This is known as Know Your Customer ("KYC").

• You agree to provide identity details such as your BVN and/or NIN, a government ID, a selfie/liveness check, and address where requested.
• Your transaction, daily, and monthly limits depend on your verified KYC tier. Higher tiers require more verification.
• You are responsible for keeping your login credentials, transaction PIN, and device secure. Any activity under your account is treated as authorised by you.
• Notify us immediately at [email protected] if you suspect unauthorised access.

You may use the Services only for lawful, personal or business purposes, including to:

• Hold funds in your wallet and view your balance and history.
• Send and receive transfers to other users and external bank accounts.
• Deposit and withdraw funds through supported channels.
• Pay bills — airtime, data, electricity, cable, water, internet, education, and more.
• Buy, sell, and swap crypto assets, buy and sell gift cards, and purchase insurance, where available.

You must not, and must not attempt to:

• Use the Services for money laundering, terrorist financing, fraud, or any illegal purpose.
• Impersonate another person, use false identity documents, or open accounts for others without authorisation.
• Facilitate gambling, ponzi/pyramid schemes, or trade in prohibited or sanctioned goods.
• Circumvent limits, security controls, KYC, or rate limits, or use bots to abuse the Services.
• Reverse engineer, scrape, or interfere with the Services, or introduce malware.

We may freeze, suspend, or close accounts, and report activity to regulators or law enforcement, where we reasonably suspect a breach.

• Applicable fees are shown in the app before you confirm a transaction. Some services (for example certain peer-to-peer transfers) may be free.
• Third-party providers, banks, and networks may charge their own fees, which we may pass through.
• Fees, spreads, and exchange rates for crypto and currency conversion are variable and displayed at the time of the transaction.
• We may change our fees from time to time; material changes will be communicated in advance where required.

Your Lazervault balance represents electronic value ("e-money") redeemable for funds. Customer funds are safeguarded with our regulated partners.

• Customer funds may be held in a pooled (omnibus) account with a partner bank, with your individual entitlement tracked in your virtual ledger.
• Your Lazervault wallet is not a bank account and, unless stated by a partner, does not itself earn interest.
• We maintain records so your balance can be reconciled and returned to you in line with applicable safeguarding rules.
• Balances are recorded to the minor unit and shown in your account currency.

Lazervault integrates licensed and specialist partners to deliver parts of the Services. Your use of those features may be subject to the partner's own terms:

• Mono — bank linking, direct debit/pay, and identity/KYC verification.
• Quidax — an SEC-licensed digital-asset exchange powering crypto buy, sell, and swap (see the Crypto Trading Disclosure).
• VTpass, Reloadly and similar aggregators — bill payments, airtime, and data.
• Insurance partners (including MyCover) — underwriting of insurance products (see the Insurance Terms).

We are not responsible for the acts, omissions, or independent services of third parties, but we will help you resolve issues that arise through our platform.

• If you believe a transaction is incorrect or unauthorised, contact us promptly — ideally within a reasonable period of the transaction.
• We will investigate in good faith and may request supporting information. Some outcomes depend on third-party providers, banks, or card networks.
• Completed transfers to other users or external accounts may be irreversible; we will attempt recovery but cannot guarantee it.
• Abusive or fraudulent chargebacks may lead to account suspension and recovery of losses.

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law:

• We do not warrant that the Services will be uninterrupted, error-free, or free from delays caused by third parties or networks.
• We are not liable for indirect, incidental, special, or consequential losses, or for loss of profit, data, or goodwill.
• Crypto assets are volatile and are not guaranteed; nothing in the Services is investment advice.
• Where liability cannot be excluded, it is limited to the amount of the affected transaction or fees paid, as applicable.

We may suspend, restrict, or terminate your access where we are required to by law, where we reasonably suspect a breach of these Terms or fraud, or to protect you, other users, or the platform. You may stop using the Services at any time. Certain obligations (for example those relating to prohibited activity, liability, and outstanding amounts) survive termination.

You can request deletion of your account from within the app or by contacting us. Deletion follows a 30-day grace period during which you can cancel the request and recover your account. After the grace period, your data is deleted or anonymised, except where we must retain records to meet legal, regulatory, tax, fraud-prevention, or dispute-resolution obligations. You must withdraw any remaining balance before deletion completes.

These Terms are governed by the laws of the Federal Republic of Nigeria. You agree to first raise any dispute with us so we can try to resolve it amicably. Where a dispute cannot be resolved, it will be subject to the jurisdiction of the competent courts of Nigeria, without prejudice to any non-waivable consumer protections available to you.

We may update these Terms to reflect changes in our Services, partners, or the law. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app or by email. Your continued use of the Services after an update means you accept the revised Terms.

Questions about these Terms? Reach us at [email protected]. For privacy questions, see our Privacy Policy.