Account & Data Deletion

Delete your account and your data.

You are always in control of your Lazervault account. This page explains how to request deletion, what happens next, and exactly what we remove and what we are required by law to keep.

Last updated August 13, 2026

You can delete your Lazervault account at any time, directly in the app or by emailing us. Deletion is permanent once the grace period ends. Before you start, move out any remaining balance, because a wallet with funds cannot be closed.

1. Delete from inside the app

The fastest way to delete your account:

Open the Lazervault app and go to Settings.
Scroll to Delete account.
Read the summary, then type the confirmation word to confirm you understand the request.
Confirm. Your account moves into a 30-day grace period straight away.

2. Or request it by email

Prefer not to use the app? Email [email protected] from the email address on your account, with the subject "Account deletion request". We may ask a few questions to confirm it is really you before we act on the request, so that nobody else can close your account.

3. The 30-day grace period

Your account is archived immediately. You are signed out and cannot log in while it is archived.
The grace period gives you 30 days to change your mind. Contact support within that window to restore the account.
After 30 days, deletion runs automatically and cannot be reversed.

4. Move your money first

For your protection, an account that still holds a wallet balance, crypto, savings, or any pending transaction cannot be deleted. Withdraw or transfer everything out first. If you need help recovering a balance, contact support before you request deletion.

5. What we delete

Once deletion completes, we remove or irreversibly anonymise:

Your profile and contact details (name, phone, email, address, photo).
Your login credentials, PIN, and biometric or voice identifiers used for sign-in.
Saved beneficiaries, chat history, notifications, and in-app preferences.
Personal identifiers held for app features that are no longer needed once the account is closed.

6. What we must keep, and why

Some records cannot be deleted on request because we are legally required to keep them. As a financial service we must retain certain transaction and identity records to meet anti-money-laundering, tax, and other regulatory obligations in Nigeria.

Transaction and settlement records, and the KYC data tied to them, are kept for the statutory retention period.
These records are locked down, used only for legal and compliance purposes, and are not used to contact or profile you.
They are permanently deleted once the required retention period ends.

7. Third-party providers

Where your data was shared with licensed partners to deliver a service (for example Mono for open banking and KYC, Flutterwave for payments, or Quidax for crypto), those partners hold their own records under their own retention rules. We instruct them to delete data they no longer need, but their statutory obligations may also apply. See our Privacy Policy for the full list of providers and your rights.

8. Your rights

Under the Nigeria Data Protection Act and NDPR, you can ask for a copy of your data, correct it, or request deletion, subject to the retention rules above. To make any of these requests, email [email protected]. We aim to respond within 30 days.

Loading…