Get help with Lazervault.

Most questions are already answered in the Help Center— getting started, security, deposits and withdrawals, transfers, bills, crypto, KYC tiers and account deletion.

• Open Lazervault and go to Settings, then Contact support.
• Raise a ticket and track every reply in one thread.
• Support can see the transaction details needed to resolve your request without you having to repeat them.

Write to [email protected] from the address on your account so we can find you faster. Never include your PIN, password or a one-time code in a message. More ways to reach us are on the contact page.

You can delete your Lazervault account and its data from inside the app — no email or phone call needed. Go to Profile, then Settings, then Delete Account. Withdraw any remaining balance first, as deletion cannot be undone. Records we are required by law to keep are retained as described in the Privacy Policy.

If you think someone has access to your account, turn on Account Lock under Settings → Security, then email [email protected] straight away. Lazervault staff will never ask for your PIN, password or one-time code, and will never ask you to move money to "keep it safe". Anyone who does is running a scam.

Lazervault is a technology platform operated by Lazervault LTD. Where money is held, transmitted or converted, that activity is delivered together with licensed partners, named in the Terms of Service.